Sign in with your ATA Google Workspace account to submit and track BIM support requests.
ATA BIM Support Request Tracker
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All Requests
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Awaiting Action
In Progress
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Being Worked On
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Waiting
Done
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Completed
Overdue
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Past Due Date
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Specialist ↕
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Projects
Assignees
Categories
Roles
My-To-Do Categories
⚙ Manager Settings
Click a name to set their Role(s) and Allowed Projects.
A Role (e.g. "BIM Specialist", "AI Engineer", "Developer") carries two independent restrictions. Categories — the Requests-tab category (Revit Support, Family Creation, etc.) — controls the Requests tab's Add form. My-To-Do Task Groups controls which sections (Wrike Tasks / Manual Tasks / Other Tasks) show up in that person's My-To-Do — Tracker Tasks always shows for everyone since it's synced live from Requests. An assignee can hold multiple Roles; what's available to them is the union of every Role they hold. Leave either list empty on a Role to impose no restriction for anyone who only holds that Role.
Categories
My-To-Do Task Groups
These are the section groups shown in every My-To-Do (Sheet/Gantt/Table/Workload) — add new ones, rename existing ones, or delete unused ones. "Tracker Tasks" is fixed and can't be renamed or removed since it's synced live from the Requests tab.
These are Manager Settings — team-wide defaults and configuration (visible only to managers). Each specialist has their own separate My Settings tab, under their name, for personal display preferences that only affect what they see.
Requests Tab Display Defaults
On load
Default Status FilterStatus selected when page first opens
Default ViewAll requests or user's own requests
Default SortHow rows are ordered on load
Default Rows Per Page
Default ThemeApplied for visitors who haven't picked their own theme
Auto-filter to specialist's tasksIf logged-in user is a BIM specialist, auto-filter their tasks
Add Request / Add Task — Smart Defaults
Auto-select specialist from projectIn "+ New Request", picking a Project auto-fills its default Specialist
Filter categories by specialist's roleOnce a Specialist is chosen (New Request, or Add Task/Add Milestone in My-To-Do), only show Categories their role covers
Date Range Filter
Show requests from / toLeave blank to show all
to
Apply range to
Visibility Rules
Requesters see
Specialists see
Show Cancelled requests
Hide Done requests older than
"Import" button (Requests tab) visible to
Requests Tab — Table Appearance
These two only affect the main Requests grid (the "Requests" tab) — not My-To-Do, which has its own appearance settings below.
Show "OVERDUE" badgeOn the submission-date cell, for requests past their submission date
Compact row height
My-To-Do Tab Display Defaults
Default view & range
Default view
Default date range — days back
Default date range — days forward
Assignees can override the default view and date range from their own "⚙ Settings" tab.
Default filters — the filter bar shown above the Sheet/Gantt/Table views
Default Category filter
Default Status filter
Default Sort
Table appearance — Sheet, Gantt & Table views
Show weekend columns (Sheet & Workload)
Weekend days
Pick which day(s) of the week count as the weekend — e.g. Friday & Saturday. This drives weekend shading, business-day counts, and the Sheet/Workload day grids everywhere.
Borders between projects/categoriesHow group boundaries are marked in Sheet, Gantt & Table
Workload
Workload capacity (tasks/day before overloaded)
Hover Tooltip (Sheet, Gantt & Workload bars)
Choose what appears in the popup shown when hovering over any task bar.
Task name
Project
Category
Start date
End date
Status
Assignee
Team Tab Access
Control which tabs each person sees, in a clear grid. Click × on a chip to hide that tab for them; use "Grant a tab" to give someone access to another assignee's My-To-Do or Overdue tab (e.g. for coverage). Managers see every tab by default. Once someone can see more than one specialist's tabs, use "Grouping" to bundle each specialist's tabs into its own dropdown (like the manager view) instead of listing them all flat — "Auto" does this automatically as soon as a person has 2+ specialists visible.
Admins & Reporting
Admins are a tier below Manager: add someone as an admin below, then check which specialists report to them. An admin automatically gets their team's My-To-Do/Overdue/Dashboard tabs (no separate grant needed), plus the ⋮ context menu (Duplicate/Move/Convert/Delete) on their team's tasks in Sheet, Gantt and Table — but nothing outside their team, and none of the manager-only tabs (Dashboard/Workload/Manage). A specialist can report to more than one admin. Managers still see and control everyone.
Task Statuses
These are the statuses offered everywhere a task's status is picked (Add Task, bulk add, Sheet/Gantt/Table). "No dates" hides and clears Start/Due when that status is chosen — for statuses like TBC where timing isn't set yet. "Highlight" gives that status's rows a distinguishing background everywhere they appear, so they stand out at a glance.
My-To-Do Permissions
Only managers and admins can edit My-To-DoSpecialists can still view their own Sheet/Gantt/Table, but can't edit any cell or use the ⋮ menu there. They can still use "+ Add" to add their own tasks/milestones. Off restores a specialist editing their own tasks (the original behavior).
Fields specialists can still editEven with the above on, check any field here to hand it back to specialists on their own tasks — everything else on the row (and the ⋮ menu) stays locked. Has no effect if the setting above is off.
Email Settings
Turn individual email types on or off, and set what time the daily summaries go out. These are global switches — the per-request "notify" checkboxes still control whether an individual email fires, but only when the matching type below is on. (This is email specifically — for the in-app 🔔 notification bell, see "Notification Center Settings" below.)
Specialist assigned to a request
Request status changed
Submission date set/changed
New My-To-Do task added
My-To-Do task status/date changed
Daily Requests summary
Daily My-To-Do summary
Both daily-summary toggles above now feed ONE combined email per specialist (Requests section + My-To-Do section) rather than two separate emails.
Daily summary send time (Cairo time, Sun–Thu)
Send summary only if tasks/requests exist
CC manager on all emails
Manager email
Full subject/body wording isn't editable here yet — emails use the built-in ATA-branded template. Let me know if specific wording needs to change and I'll adjust the template directly.
Notification Center Settings
These control the in-app 🔔 bell/notification panel only — separate from email above. Turning a type off here just stops it from appearing in the bell panel; the matching email (if on) still sends.
Show unread-count badge on bell icon
Specialist assigned to a request
Request status changed
New My-To-Do task added
My-To-Do task status/date changed
New milestone added
Reliability & Offline Recovery
Controls what happens when a save (cell edit, new request, etc.) is slow, fails, or the page is closed/reloaded mid-save.
Save retry attemptsHow many times to automatically retry a failed save before giving up
Recovery methodHow to protect an in-progress save if the page closes or reloads
Recovery storageWhere pending saves are held until confirmed
Warn before leaving with unsaved changesShows the browser's "leave site?" prompt if a save is still in progress
Tab Names & Order
Every row below is one TOP-LEVEL tab: the shared tabs (Requests, Dashboard, Workload, Manage) and one row per specialist's whole tab group. Use ▲/▼ to reorder these top-level rows — that only changes the order along the top bar, it does NOT touch the fixed My-To-Do → Overdue → Dashboard → My Settings order inside a specialist's group. "Manager sees" / "Specialist sees" are just the label shown on that tab for each audience — leave either blank to use the default name.
Click a specialist's name (with the "specialist ▾" tag) to expand their row and rename their My-To-Do/Overdue/Dashboard/Settings tabs individually, without affecting anyone else's.
Personal Dashboard Widgets
Choose which sections show on each specialist's own "My Dashboard" tab.
Request Details
Add Task
Add Multiple Tasks
Fill in as many rows as you need, then save them all at once. Rows with no task name are skipped. All items go on this specialist's My-To-Do.
Move Task
Set Employee of the Month
Set Due Date
New BIM Support Request
⚠ Please sign in to submit a request.
⚠ Possible Duplicate
🔒 Only a manager can submit this on someone else's behalf
🔒 Auto-set from the project's default specialist — only a manager can change it
Request Submitted
✅
Request #—
BIM Specialist Assigned
Confirm Delete
Mark as Done
This request will be marked Done and the requester will be notified by email. Would you like to add a reply to include in that completion email? It will also be saved as a comment on the request.
